Four weeks in, the agent was abstaining on nearly half of all questions. It wasn't broken. The handbook contradicted itself across three versions, and the honest answer was that no system could resolve what the organisation hadn't decided.
Some records stay short because the client can't be named or the numbers are theirs rather than ours. We walk through the shape of it, and what it would mean for you, during a Sprint.
We map one workflow against your real systems and tell you honestly which column you'd end up in — and if it's the wrong one, we'll say that instead of selling you a build.