Tickets that route and answer themselves
The agent reads the ticket, pulls order and account history from your systems, drafts a grounded reply, and escalates only what genuinely needs a person.
- Connects
- Helpdesk · CRM
- Live in
- 3–5 weeks
We build agents and MCP integrations that connect your tools, automate the workflows in between, and get real work done — without replacing your stack.
Every team has work that falls between two tools. That gap is where an agent pays for itself fastest.
Swipe →
The agent reads the ticket, pulls order and account history from your systems, drafts a grounded reply, and escalates only what genuinely needs a person.
Calls and emails become clean CRM records. Leads get enriched and scored on arrival. Follow-ups draft themselves so nothing sits in a rep's head.
Screen and summarise applicants against the role. Trigger every onboarding task across IT, payroll and access. Answer policy questions from your own handbook.
Invoice matching, approval routing, spend reporting, internal IT triage. We've built in all of these — they aren't packaged yet, so we scope them directly in the Sprint.
Ask about your function →We built these to solve our own problems first. That's why we can show you working systems in the Sprint instead of slides.
Gives an agent full read and send access to a mailbox — search, thread context, labels, drafts.
Two-way WhatsApp for agents: notifications, approvals and customer replies where people actually respond.
Transcribes mixed-language calls, extracts decisions and owners, files them against the right project.
Reads git activity and project boards, then writes the status update a delivery lead would have written.
Spins up a new service from vetted internal templates so every project starts on the same rails.
Document extraction, hiring screens, finance reconciliation, internal search, release notes and more.
Walk through them with us →We sit with your team, map two real workflows, and show you exactly where an agent fits — and where it doesn't. You keep the findings whether you hire us or not.
A working session with the people who actually do the work. Not a discovery questionnaire.
Every handoff, every tool, every place work waits on a human to copy something across.
Most of what you need, we've built before. We show you those agents running, then note the gaps.
One slice, wired to a sandbox of your real data, so your team can judge it on evidence.
Findings, estimate and recommendation — including the honest case for doing nothing.
A fixed, quoted build for the agent or MCP the Sprint identified. Full source in your repository, deployed to your infrastructure, documented for your engineers.
A dedicated automation engineer on retainer, in your standups and your tools, shipping agents against your backlog month after month. Our bench of specialists sits behind them.
IntegrateX is the AI agent practice of IndiaNIC — a software engineering firm that has been shipping production systems for enterprise clients since 2000, with over 700 engineers across India, the UAE and California.
That matters for one reason. Agents are not a demo problem, they are an integration problem: authentication, data boundaries, failure handling, the systems nobody wants touched. We were doing that work long before agents existed.
That's all a Sprint needs to start. Five days later you'll know whether an agent is worth building — from people who've built twenty-five of them.
Typical response within one business day